![]() Instead, users can select the automated rule from Atlassian’s library and instruct Jira to send an email when it’s been fulfilled. The 2021 release of Jira Work Management is an attempt to reshape Jira, a tool best known for software development and IT service management, into a one-stop shop for other teams and departments as well, such as marketing, human resources, finance, and design. In October 2019, Atlassian acquired Code Barrel and then integrated that company’s popular Automation for Jira into its cloud service in March 2020. Atlassian had already been working to shed Jira of its reputation as a complex, nonintuitive tool with a learning curve too steep for the average user, and automation has become a big part of that effort. ![]() The COVID-19 pandemic amplified the need for easy-to-use remote collaboration tools and presented new opportunities for project management software companies to increase product adoption. In discussing new directions for the future of automation in project management, they told us about what tasks they automate most and what responsibilities they feel should be left to human beings. ![]() We spoke to several project managers who weighed in with their Jira automation ideas. For those users who want to start from scratch, there is a simple, no-code form that allows users to customize their own rules. The most ubiquitous of the project management platforms, Atlassian’s Jira, offers an extensive library of dozens of prebuilt rules that can be used as templates for new projects. The company also provides an extensive catalog of customizable templates, which “allow users of any level to create automation rules,” says Kuleen Mehta, Lead Product Manager of AI/ML for Wrike. Similarly, Wrike has a built-in automation engine that notifies users of upcoming due dates and moves completed tasks to subsequent stages. After the team starts work, the software adjusts deadlines according to any changes in workload or project scope. (To do that takes extramural development and scripting to accomplish.) So while RPA can be used to transfer data from one system to another and then execute a function-as when it automates invoice creation in an accounts receivable system-project management software automation is used to streamline parts of a system, by doing things like updating the status of a task when a subtask is resolved or assigning an issue to a particular team member at a particular point in the process.įor example, LiquidPlanner uses a scheduling engine that calculates task completion based on project priority, effort required, and resources allocated. While similar to the most basic, non-GUI-based versions of Robotic Process Automation (RPA) systems, they are limited to automating only the functionality of the software, not replicating or manipulating information. The automation tools discussed here are built using rules-based conditional templates with potential situations and resolutions limited to the programs’ functionality. These native solutions are not driven by artificial intelligence or machine learning, although companies are incorporating those into their platforms in other ways. Virtually all of the top project management tools boast some form of automation that claims to help teams scale their efforts, increase predictability, enhance communication, and eliminate mindless administrative tasks. For practitioners with a growing number of project management automation tools at their disposal, the challenge becomes not only knowing when and how to use these capabilities-but also knowing when not to. The top project management software companies have already worked many automation tools into their suites of products, empowering project leaders and their teams with an almost seamless adoption of the latest features. Project managers are increasingly using software and third-party app integrations to streamline tasks, reduce simple errors, and eliminate the type of busywork that can distract from more crucial responsibilities-the ones that require a human touch.
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